1. 1. Click “Request haircut”
2. 2. Select your preferred date and time
3. 3. Provide your address and any instructions for the barber to find your place
4. 4. Tell us how many people are getting haircuts and select a haircut option for each person
5. 5. Provide a payment method and complete request
6. 6. Your request will be sent to the barbers in your area and your booking is confirmed when you’ve been matched with a barber.

We think our onboarding and quality assurance processes should give you a better chance of being satisfied with your haircut than if you were to line up at a barbershop.

We vet barbers during their signup process to make sure they have at least 2 years of experience working full time as barber. We interview barbers to get a feel for strength as a barber. Once they're working on Cutso, barbers need to maintain a high rating from their customers in order to stay on Cutso.

Your safety is our top priority. All barbers on Cutso must have their identification verified and complete a screening interview. We don’t let any barber work on Cutso that we wouldn't have in our own homes.

Due to the consistently high standard we set when onboarding barbers, we are confident in our decision to prioritise availability the customers preferred time and location over a particular barber.

We accept credit card and debit card payments. Payment is processed securely through Stripe, ensuring your credit card details are never stored by us. When you submit your request, the payment is held to assure barbers that you're good for it, and they are paid upon completing your haircut. If we're unable to match you with a barber or if your haircut is canceled, you will be refunded to the card you used for payment.

We encourage our customers to let us know as soon as they are aware of any changes to their plans. While we aim to provide a flexible on-demand service, we also need to consider our barbers' schedules. This is why we have implemented our cancellation fees to strike a balance between accommodating your needs and ensuring that our barbers aren't left with open time slots that they might have difficulty filling due to last-minute cancellations.

• • Cancel up to three hours before the booking to avoid a cancellation fee completely.
• • A 50% cancellation fee applies if you make changes between 3 to 1 hour before your appointment.
• • A 100% cancellation fee applies if the request is made within 1 hour of your appointment time.

We appreciate your cooperation with these policies, which help us maintain the quality of service for both customers and barbers.

Email support@cutso.com.au

You’re very early. Cutso is currently only available in Sydney’s Eastern Suburbs and Inner West. While we’d love to open up completely right now, we need to ensure we have enough barbers servicing each area before we go taking haircut requests from customers. That’s why the staggered rollout. We’re working very hard on this, so if you know any barbers anywhere who might like to earn money on their own schedule, we’d love to you to get in touch at contact@cutso.com.au to make the referral. If they sign up and start cutting, we’ll gladly shout you a haircut.

Barbers working on Cutso must:

• • Be at least 20 years of age
• • Have more than 2 years of experience working full-time as a barber, or equivalent.
• • Own your own barbering equipment, including cape and neck stips, dustpan and brush.
• • Have access to transport to attend bookings and get to each one on time.
• • Complete KYC with our payment processing provider, stripe. This includes uploading a valid ID document.
• • Complete a brief screening interview on the phone after signing up online.

To make expectations clear, customers choose whether they want their barber to clean up when they create a request. When you receive a request it will list whether the customer wants the barber to clean up. When accepting a request that includes the barber cleaning up, you are expected to bring at least a dustpan and brush to remove the hair after it is cut.

Some barbers may bring vacuums or plastic ground coverings to make cleaning easier, but a dustpan and brush is what’s expected at a minimum to remove the bulk of the hair for the customer.

Absolutely! When working as a barber on Cutso you are free to accept only the requests you want at the times you want to work. Manage your own work schedule.

When a customer submits a request, you'll be notified through SMS and email. From there you can click through to your dashboard to accept. If you're the first to accept, the booking will be confirmed. It's important to act promptly because other barbers in your area will also receive the request simultaneously, and the customer will be matched with the fastest barber to accept the request. This ensures a quick and seamless process for both customers and barbers.

Cutso’s payment provider, Stripe, holds payment from when the booking is confirmed. This means you can be confident you will be paid once you’ve completed the haircut.

Once the transaction is settled, your payment or the booking will be added to your balance, which you can view in Cutso. Your balance will be automatically withdrawn to your bank weekly on Friday, or you can choose to withdraw at any time from within Cutso.

You will need to complete a quick onboarding process with Stripe on your first login after we’ve approved your account. The link will appear on your dashboard.

Yes, there is a fee for using Cutso as a barber. We charge a reasonable 12% fee for each booking, up to $199. However, for bookings of $200 and above, the fee is capped at a flat $24. This pricing structure ensures that for larger group bookings, you retain a more substantial portion of your earnings, allowing you to benefit even more from serving multiple clients. This fee includes the cost of bringing you the customer, managing your appointments, processing payments, and providing comprehensive support. We believe it offers an excellent value and a fair deal for barbers.

We understand that sometimes things come up and you need to change your work schedule. As a barbers you are able to cancel your bookings in Cutso, we just ask that if you need to do it, you do it as soon as possible once you’ve realised your change of plans.This gives us the best possible chance of matching the customer with another barber, meaning we’ll maintain the seamless customer experience that brings people back to Cutso.

Email barbersupport@cutso.com.au and we will get back to you quickly.